Traffic and Lighting Division Data

On-Time Percentage for Whole Block Lights Out

The Traffic and Lighting Division maintains traffic signals, traffic signage, traffic painting and striping, and street lighting for the City. Citizens submit street lighting requests when an entire block may be impacted by an outage.

The quarterly goal of the Traffic and Lighting Division is to complete 80% of these requests within 24 hours. The dashboard below shows monthly performance against the goal.

The lowest performance in the past two years was in Q1 2025. At that time, only 52.8% of requests regarding entire blocks without lights were completed within 24 hours. Since then, this metric has steadily improved each quarter. In Q2 2026, after making this metric a renewed focus, the Division met its goal for the first time by closing more than 80% of requests within 24 hours.

On-Time Percentage for Critical Sign Repair

Critical sign requests are for Stop, Yield, One-Way, and Do Not Enter signs that are in need of repair or replacement.

The Traffic and Lighting Division has a quarterly goal of completing 75% of all of these requests under 48 hours. Note that these track permanent sign replacements. In cases where a sign needs to be ordered or sourced, a temporary sign is usually installed. Further improvements to the dashboard could potentially include tracking these intermediate steps.

The dashboard below shows the percentage of requests completed under the goal of 48 hours by month and quarter.

 In Q1 2026, the Division reached its peak performance by completing 69.5% of requests within 48 hours. In Q2 2026, the Division did not meet its goal of responding to 75% of critical sign requests within 48 hours as performance decreased due to staffing shortages. As the Division hires additional workers in the coming months, this metric is expected to improve.