Nondiscrimination Policy and Grievance Procedure
The Office on the Disabled assists the City's being in compliance with the Americans with Disabilities Act (ADA). The City, as a matter of policy, does not want to discriminate against people with disabilities as it provides its services and programs. While sometimes discrimination is hateful, we recognize that an office or employee can discriminate without realizing it. Much discrimination arises out of someone's making incorrect assumptions about what a person with a disability can or cannot do.
We are, after all, all human. Sometimes we make mistakes.
Any citizen who believes that they have been denied or limited in a service or program because of his or her disability is free to raise the issue with the office or employees involved or their supervisors.
In addition, anyone who has an issue that s/he wants to raise openly or anonymously may communicate it to the Office on the Disabled. If the person wants it to, the Office will raise the issue with the appropriate decision maker and attempt to work the situation out.
If anyone has a complaint about the Office's conduct, s/he may raise the issue up the chain of command to the Director of the Department of Human Services or to any other part of City government s/he desires.
Anyone who has an issue can raise it informally or through the formal procedure established by the Grievance Procedure.