Apply For or Restore Water Service

How to apply for a new water service account or restore service for an existing account

Begin online

Begin online: https://www.stlwater.com/accounts-billing/new-account-application.php

On This Page

Overview

To start or restore water service with the City of St. Louis Water Division, the following steps must be taken.

Instructions

Use the Begin Online button below to apply for water service or to request to have it restored.

If you have difficulty with the online application, contact Customer Service at (314) 771-2255 for assistance.

Begin online

Begin online: https://www.stlwater.com/accounts-billing/new-account-application.php

Fees

Fees vary by water service type.

If extra work is needed to restore or initiate service that is not covered by the turn-on fee or the Service Line Insurance Program (if applicable) it will be the owner’s responsibility.

What to Expect

The Water Division will review your application and respond with further steps to complete your service connection.

Additional Information

If there is a balance owed on a prior account at this address, processing of your application may be delayed.

Contact

Water Division

customerservice@stlwater.com

(314) 771-2255

1640 S. Kingshighway
St. Louis, MO 63110

Monday - Friday 8 AM - 5 PM

Contact the Water Division

Related Services

  1. Pay a Water-Refuse Bill Options for how to pay a water-refuse bill to the Collector of Revenue’s Office
  2. Obtain Energy Utility Assistance Information on where to find assistance with gas or electric bills.
  3. Set Up a Residential Water/Refuse Account Instructions to set up a water/refuse account to receive water, trash and recycling service at a residence.
  4. Apply for a Public Improvement Permit Steps to apply for a public improvement permit, for any improvements proposed within the public right-of-way (ROW) or on City property.
  5. Request Water Division Facilities Information Steps to obtain information on Water Division facilities for construction or development purposes.

Related News

City of St. Louis to Update Water Service Line Inventory

Oct 10, 2024: The City of St. Louis is notifying all customers in the City whose service line either contains lead or whose materials are unknown.

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