Report A Missed Trash Collection

Report a Missed Trash Collection or refuse issue

Begin online Call 314-622-4800

Begin online: /government/departments/public-safety/neighborhood-stabilization-office/citizens-service-bureau/csb-request-submit.cfm?action=level1&parentNodeId=17#Id-1222

Call: 314-622-4800

On This Page

Overview

The City of St. Louis Streets Department appreciates reports of problems with missed trash collections as a way to better our service to residents. If you believe your Trash Collection was missed check your address for the correct trash collection schedule.  

The Refuse Department personnel may already be aware of a problem and may already be working to solve it, but sometimes your report is what's needed to learn about a problem.

The best way to report a problem is to contact the Citizens Service Buereu (CSB) by clicking the "Begin Online" link on this page and follow the steps to complete your report.

Preparation

 

Instructions

  1. Provide as much information as possible. Include information on:
    • Address or intersection
    • Describe conditions
  2. Start with the 'Begin Online' button below and select the service that best describe the situation.
  3. Complete the steps and submit the request.

Begin online Call 314-622-4800

Begin online: /government/departments/public-safety/neighborhood-stabilization-office/citizens-service-bureau/csb-request-submit.cfm?action=level1&parentNodeId=17#Id-1222

Call: 314-622-4800

Fees

No fees.

What to Expect

You will receive an email with a request ID number.  

You can use the number to check the status of the service request.

Additional Information

 
To find helpful information about how the Refuse Division works, review the City of St. Louis Refuse Collection Rules.
 
Recycling requests or problems are handled differently than trash and debris. For information or problems with recycling, review the City of St. Louis Refuse Division's Recycling Program.
 
To determine your trash collection schedule, enter your address in the address and property locator. Specific dates and times will show under the 'Trash and Maintenance' section. Holiday collection schedules may vary. 

Contact

Refuse Division

refuse@stlouis-mo.gov

(314) 622-4800

1900 Hampton
St. Louis, MO 63139

Monday - Friday 8:00 AM - 4:30 PM

Contact the Refuse Division

Related Services

  1. Residential Refuse Drop Off City Residents refuse dumping guidelines, hours and locations of Transfer Stations, including the types of refuse, bulk or yard waste the City will and will not accept.
  2. Locate Compost and Wood Chips Pick Up Sites Find locations where City of St. Louis residents can pick up compost and wood chips at no cost.
  3. Prepare for Bulk and BOAT-E (Batteries-Oil-Appliances-Tires-Electronics) Item Pick-up and Disposal Instructions and services for pick up and collections for large/bulky Items and BOAT-E items (batteries, appliances, oil Appliances, tires, Electronics)
  4. Prepare for Yard Waste Pickup How and when to gather your yard waste for local pickup
  5. Locate Residential Yard Waste Drop Off Location and schedule for City of St. Louis residents who need to dispose of residential yard waste.

Related News

South Transfer Station Closed April 15-April 26, 2024

Apr 09, 2024: All residents must use the north station during the closure of the south station.

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