Welcome to the Communications Division for the City of St. Louis. The Communications Division is home to the local government access channel known as STL TV. STL TV is a resource for residents and businesses to follow the workings of local government. Programs like the weekly coverage of the Board of Aldermen meetings, Mayoral press conferences, and special events are provided to keep residents informed and engaged in government activities.
The Division has a regulatory function and is charged with enforcing Chapter 23.64 of the city revised code regarding communications transmission systems built using the city right of way. We handle all licensing of networks built by private businesses and commercial institutions, process permits for telecom construction and monitor compliance matters on behalf of the Board of Public Service.
We also enforce cable franchise ordinances and monitor the performance of the cable franchise grantee, resolving complaints received by subscribers and ensuring contractual compliance.
Telecom and Right-of-way Regulations
Regulations governing telecommunications company’s use of the City of St. Louis right of way can be found in one of two city ordinances.
Cable TV/Video Regulations
The Cable Franchise for 2002 to 2017 is governed by 5 City Ordinances.
Cable TV Complaint Form
You may file a complaint on-line using the form below or you can file a complaint over the phone by calling 314-552-2900. We will do our best to intervene with Charter and get your problem resolved.
Cable Provider and Cable Service Survey
Please take a moment to indicate your overall opinion about your cable provider and cable service.