City Service Requests, How To

Overview

The Citizens' Service Bureau is the customer service department for the City of St. Louis. Contact the Citizens' Service Bureau to file requests regarding City services. 

You may also contact CSB for City Hall information.

Preparation

Please have the exact street address where the problem is occurring (or intersection if it is a traffic problem) and be prepared to give an accurate description of what you have observed. When CSB accurately reports your concerns, City departments can more quickly and efficiently respond.

Instructions

Contact CSB using any one of the following options:

• Phone - 314-622-4800
• Fax - 314-622-4310
• Submit on-line request (begin with the "Request a City Service" box to the right)
• Twitter - @stlcsb

If you do not know whether or not your complaint is under the jurisdiction of the City of St. Louis, please contact us for clarification or referral information.

Fees

None.

What to Expect

After filing your request, CSB will give you a service request number and let you know which City department is going to respond to this request. We will also let you know a date by which we expect to have a response from that department. A response may indicate completion of work or it may indicate that an inspection has been completed and the responsible party (usually the property owner) has been issued a violation notice. Either way, you may contact CSB after the target response date to find out the status of your request. You may also find basic information about the status of your request on-line.

Additional Information

For information about how specific types of complaints are routed, please go to the City's List of Services.

Citizens' Service Bureau

(314) 622-4800

1520 Market St. Room 4087
St. Louis, Missouri 63103

Monday - Friday, 8:00 AM - 5:00 PM (excluding City holidays)

Contact the Citizens' Service Bureau